Q: How do I place an order?
A: To place an order, add the products you would like to buy to the cart and fill out a special form.
Q: How do I pay for the order?
A: We use the most convenient and popular payment methods.
Q: If I haven’t found the payment method that suits me, does it mean that I can’t buy the fabric?
A: We always strive to meet the needs of our customers and are ready to offer individual payment terms. Please contact our customer service. We will consider your request and try our best to offer the most convenient payment method.
Q: How much do I pay for delivery?
A: Shipping costs depend on the weight of the parcel and will be set once the order is prepared for shipment and accepted by the delivery service.
Q: Are there any additional charges?
A: Most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.
Q: How soon will I get my order?
A: Delivery time depends on the logistics company that will ship your order.
Q: Can I return my order?
A: Items sold by the metre (fabrics, trims, chains, etc.) and cut to your individual specifications are non-returnable.
Q: What is the minimum order length?
A: The minimum order length is 1 metre, unless the fabrics sold by piece or by panel .
Q: What is the currency of the website prices?
A: Prices are displayed in AED. You can switch to USD.
Q: Does the color of the fabric I see on my screen correspond to the actual color?
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings. If you have doubts about the color of the fabric, please consult our customer service. You can also order samples of the fabrics you like, which will be a true representation of texture, color, and brightness.
Q: Can I wash fabrics?
A: We recommend that you dry clean the garments made of our fabrics.
Q: How much fabric do I need to buy?
A: The amount of fabric required for a garment depends on several factors, such as your height and size, garment style, trimmings, and pattern characteristics. If you work with a designer or a tailor, we recommend that you consult with them on the amount of fabric required for a garment before placing an order.
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